ClassNK Customer Hub - Ship in Service - is a web portal service that can be conveniently used by shipowners and management companies.

In addition to the existing functions of NK-SHIPS, it aims to establish a superior connection between shipowners, management companies and ClassNK through a seamless electric application as well as function as a hub for other systems (Our web service and other external ship management software).
The seamless electronic application function has been released on 30 October2025. Through the ClassNK Customer Hub - Ship in Service -, our customers can easily submit electronic applications while checking Certificate/Status information online. Applications can also be viewed, edited, or canceled after submission. Each application is accompanied by one of the following statuses:

• Applied : Under review for acceptance
• Registered : Application successfully accepted
• Assigned : Surveyor / Auditor has been designated
• Serviced : Requested service has been completed
• Completed : Administrative processing is underway

Functionality will gradually expand in different phases to provide a greater service for our customers.
Please refer to the following video, brochure and manual for details on the service including the seamless electronic application function.

brochure
Manual (Seamless electronic application: Page 5, 6,7,8,10,11)

How to start

For customers using our “NK-SHIPS” service, this system will also be available from the “ClassNK Customer Hub - Ship in Service -” link displayed after logging into the “Web Service Portal” by using the USER ID and password for “NK-SHIPS”.
Web Service Portal

Refer to the link below to apply for the NK-SHIPS service.
https://www.classnk.or.jp/hp/en/activities/portal/nk-ships.html